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This discussion topic is read only Discussion topic: No updates on mobile phone order

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This message was authored by: Piffers3

Message posted on ‎19 Oct 2021 05:43 PM

No updates on mobile phone order

On Saturday I ordered a mobile phone with Sky contract. The website advises of next day delivery so was expecting this to arrive on Monday. It's now Tuesday and I've been given no updates via email, or via MySky. I've tried calling the number, have followed the steps which the automated answerer asks for, but after completing heard nothing on the other end of the phone. How do I go about getting updates? Do I expect the order? I'm in need of a mobile phone as my old phone has broken...

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Superuser
This message was authored by: Daniel0210

Message posted on ‎19 Oct 2021 06:08 PM

Re: No updates on mobile phone order

Posted by a Superuser, not a Sky employee. Find out more

@Piffers3 You'll have to carry on checking your order tracking. If it's an iPhone 13 you've ordered there are inevitable delays due to high demand and delivery issues etc. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
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Sky customer since 2001
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Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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