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05 Jan 2022 08:30 PM
It is our sky broadband activation date today but there's no sign of the router!
The only communication I have received is the confirmation email stating the activation date and that an engineer visit is not required as it can be done remotely. I have the MySky app as well which is not showing anything under my orders or my products. I don't even have a way of seeing if the broadband has been activated yet.
I am no tech wizz but I think you need a router to get a WiFi connection; please help! TIA 🙂
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05 Jan 2022 08:38 PM
Posted by a Superuser, not a Sky employee. Find out more@MangoMuncherWhat does it say in my account, track orders about the equipment that was supposed to have been sent to you for the service?
05 Jan 2022 08:42 PM
@Highlinder it just says 'no orders in progress' then lists the reasons why:
I have checked it every day and nothing has changed.
05 Jan 2022 08:46 PM
Posted by a Superuser, not a Sky employee. Find out more@MangoMuncherIs your phone line up and running okay. If it is, could you dial 17070 and tell me the greeting that you get.
Just want to make sure that the activation has gone fully through.
05 Jan 2022 08:48 PM
@Highlinder unfortunately I have no way to tell as we don't have any intention of using the phone line, just the broadband, so haven't got a landline phone 😕
05 Jan 2022 09:26 PM
Posted by a Superuser, not a Sky employee. Find out more@MangoMuncher I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This will not happen till tomorrow now.
More information about this process can be found in the link below.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
05 Jan 2022 09:39 PM
@Highlinder thank you very much!
06 Jan 2022 09:29 AM
Posted by a Sky employeeThank you for escalating this. We have now sent an invite to chat 🙂
09 Jan 2022 10:24 AM
Posted by a Sky employeeUpdate – Thanks for chatting to us. We are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks
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