0

This discussion topic is read only Discussion topic: No broadband

Reply
Avatar for Kellymcb
Level 0 icon
What's this?
This message was authored by: Kellymcb

Message posted on ‎06 Dec 2021 08:25 PM

No broadband

My broadband has been off for 4 days now and I can't get in touch with anyone to help. I've followed all the steps and it's not working. I also rang and it says I can't connect the calls

Report post
Post 1 of 6
1,093 Views
0 Likes
Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎06 Dec 2021 08:26 PM

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

@Kellymcb  What happens when you try the link here https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 6
1,090 Views
Reply
Avatar for Kellymcb
Level 0 icon
What's this?
Topic Author
This message was authored by: Kellymcb

Message posted on ‎06 Dec 2021 08:28 PM

Re: No broadband

It ends with saying our tests are having trouble please contact us

Report post
Post 3 of 6
1,087 Views
0 Likes
Reply
Avatar for cookiemonsteruk
Level 16 icon
What's this?
Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎06 Dec 2021 08:30 PM

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

@Kellymcb 

 

I have escalated the issue to Sky

 

If you remain logged onto the community forum a blue chat bubble should appear within the next 48 hours

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 4 of 6
1,085 Views
Reply
Avatar for cookiemonsteruk
Level 16 icon
What's this?
Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎06 Dec 2021 08:32 PM

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

@Kellymcb 

 

Please read below the process of escalation

 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 5 of 6
1,075 Views
Reply
Avatar for Kellymcb
Level 0 icon
What's this?
Topic Author
This message was authored by: Kellymcb

Message posted on ‎06 Dec 2021 08:34 PM

Re: No broadband

Thank you

Report post
Post 6 of 6
1,071 Views
Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply