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This discussion topic is read only Discussion topic: No broadband

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This message was authored by: Kellymcb

Message posted on ‎06 Dec 2021 08:25 PM

No broadband

My broadband has been off for 4 days now and I can't get in touch with anyone to help. I've followed all the steps and it's not working. I also rang and it says I can't connect the calls

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎06 Dec 2021 08:26 PM

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

@Kellymcb  What happens when you try the link here https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Kellymcb

Message posted on ‎06 Dec 2021 08:28 PM

Re: No broadband

It ends with saying our tests are having trouble please contact us

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This message was authored by: cookiemonsteruk

Message posted on ‎06 Dec 2021 08:30 PM

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

@Kellymcb 

 

I have escalated the issue to Sky

 

If you remain logged onto the community forum a blue chat bubble should appear within the next 48 hours

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: cookiemonsteruk

Message posted on ‎06 Dec 2021 08:32 PM

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

@Kellymcb 

 

Please read below the process of escalation

 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Message posted on ‎06 Dec 2021 08:34 PM

Re: No broadband

Thank you

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