No broadband

[cherylj4kc1]

Currently have no broadband services. The online help is sending me in a loop. It says there is an outage, but no other details. Does anyone know when it will be back up? I am paying for a service I am not getting and we are having to use mobile data, which is fast depleting. Sheffield S2.

[GD1]

@cherylj4kc1  If the checks report an outage then unfortunatley fellow customers will have no idea when your services will be back. 

[Daniel0210]

@cherylj4kc1 Sky sometimes update their Twitter feed as well
https://mobile.twitter.com/SkyHelpTeam? 

[jamesn123]

@cherylj4kc1 

Your paying for a domestic broadband service which doesnt have a guaranteed 100% uptime so you cant pull the 'I'm paying for a service I am not getting' card as soon as it has any kind of fault.

Normal repairs for Openreach can take up to 5 working days. After two full working days of no broadband you will be entitled to £8.06 per day of compensation until the issue is fixed as per Sky's Auto compensation scheme. Do note though that this compensation will only be paid if Sky are notified of the fault to your service so i would suggest calling Sky to report it. 

[cherylj4kc1]

I'm not pulling any card and I've tried to get in touch. There has been an automated message since yesterday  afternoon. I've contacted them through Twitter also and just been sent back to the self help. I was simply wondering if anyone was any the wiser. As I've exhausted every help point. So I've tried on here. Thanks though. It's just frustrating when I don't have an answer. 

[Daniel0210]

@cherylj4kc1 
Apparently the lines are sometimes quieter just after 7am or mid evening so may be worth trying then (now). Stay on the line and don’t hang up if prompted to.