No Signal

[Frankiefive]

I have No Signal on my Sky+ box for over a week now, and no access to the planner or downloaded shows- nothing. ( Since Storm Barra) I cannot get through to the Sky helpline at all, so this problem has not even been logged yet. I arranged for a Sky Q box to be fitted in the New Year as a Sales guy was the only person from Sky I could make contact with, However in the meantime I am paying the Sky Bill which includes Sky Sports and Cinema, so is very pricey. Will Sky refund the fees for the period  have had no service?  The Sky Q box won't be installed until January 2022. I have been a customer of Sky for over 15 years, and I am posting this as a means to log the fault. I don't know how else to log it. 

[Annie+UK]

You can contact Sky using the number here (See the "Need more help?" dropdown near the bottom of the page)

Note: Make sure you have the correct country flag selected in the bottom-right of the page

[Mark39]

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@Frankiefive wrote:

. Will Sky refund the fees for the period  have had no service? 

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Yes, from the point you report the fault until it's fixed. What problem are you having getting through to customer services? We may be able to advise you.

[Frankiefive]

The helpline just has an engaged tone. 

[Mark39]

Are you in Ireland? Are you using the contact number from the page @Annie+UK linked to?