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This discussion topic is read only Discussion topic: No Satellite signal

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This message was authored by: Amber1986

Message posted on ‎24 Dec 2021 07:33 PM

No Satellite signal

Ive tonight experienced an issue with no satellite signal. I cannot get amy channels and its been fine all day. What a time for it to go on xmas eve!!!

I've tried all online fixes, checked for blockages in front of sky dish, turned box off and back on again and chexked all cables!!! Still no luck. Also sky are on holiday so i cannot speak with anyone.

 

Hopefully someone can help me. 

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Avatar for Annie+UK
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Superuser
This message was authored by: Annie+UK

Message posted on ‎24 Dec 2021 07:36 PM

Re: No Satellite signal

Posted by a Superuser, not a Sky employee. Find out more

Unscrew the cables, swap them over and screw them back in (Hand tight)

 

Also

 

What are the Signal Strength/Qualities in the Sky Box settings?

See question Q11 in my Sky+ FAQ
I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )
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This message was authored by: Amber1986

Message posted on ‎24 Dec 2021 07:42 PM

Re: No Satellite signal

Hi, 

 

Just so you know i have sky Q

 

Swapped cables around and still no difference. 

 

Satellite signal strength is 0

Signal quality is 0

 

Ive never had any problems like this and then all of a sudden it just came up

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Superuser
This message was authored by: Annie+UK

Message posted on ‎24 Dec 2021 07:45 PM

Re: No Satellite signal

Posted by a Superuser, not a Sky employee. Find out more

I'll move this thread to the correct forum then

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )
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This message was authored by: Amber1986

Message posted on ‎24 Dec 2021 07:58 PM

Re: No Satellite signal

Ok no probs, so im guessing you cant help? 

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This message was authored by: GD1

Message posted on ‎24 Dec 2021 08:01 PM

Re: No Satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Amber1986  You would need to call Sky when they are open again to book an engineer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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