New contract: new problems!

[LewyWatson]

 

[cookiemonsteruk]

@LewyWatson 

Dlm reset has got your speeds up but if line conditions continue to improve then pending the make of cabinet noise margin may continue to 3db . This should be automatic and rely on line conditions and avoidance of resetting the hub

[LewyWatson]

Nice! The engineer did say today he has done all he can from inside the property and raised to openreach just to see if there is anything else that if it can be done sort of thing. Hopefully see slight improvements in the coming days regardless.

[AWS89]

I have had the same lagging/pinging issues in the last few weeks in the north west of England. It was never an issue before with partner watching Netflix, me gaming and little boy on iPad. 

i called sky, the first time they sent a new router.... no improvement. The 2nd time the advisor couldn't understand why a new router had been sent and they couldn't do anything it's just down to wifi conditions in my house. Something has changed the quality of ping/lagging.  

My contract is up in the coming months, they are going to lose a customer at this rate. 

[JPR007]

@AWS89 So......are you using all the devices on Wi-Fi...if you are, thats probably what is causing your lag. If you post your router stats in your own thread then they might show us if it's a line fault? 

If it is a line fault rather than a Wi-Fi problem, then changing provider won't make a blind bit of difference as it will just follow you. They all use the same physical line, with the exception of Virgin who have there own network.

[AWS89]

No line faults, speed at line is never lower than it should be FYI stats have just been run  now without main devices on so won't give you true picture.

I've been running the same number of devices for the full contract period thus far and never had such a big issue with ping. I'm now having to reset my router everyday, which seems to sort it for a short while. 

any advice is welcome, I'm running PlayStation with the tplink Ethernet plugs to help improve that connection which has always worked wonders 

[AWS89]

 

[jamesn123]

@AWS89 

Not a lot we can do until you test it over true ethernet and not WiFi/Powerline

[AWS89]

How do you do that?

[AWS89]

I would just like some nontechnical  advise please. I've called sky and they said they can't do anything about my poor wifi....

[jamesn123]

@AWS89 

Connect a device such as a Laptop/PC/Mac to the router directly via an ethernet cable