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This discussion topic is read only Discussion topic: New box ..will I lose everything ??

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This message was authored by: DebbieLe

Message posted on ‎17 Dec 2021 09:28 AM

New box ..will I lose everything ??

Hi , I am having connectivity problems and Sky are sending me a new SkyQHD box. Am I going to lose all my recordings please ? There are a lot to lose. Regards Debbie 

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This message was authored by: caesarome

Message posted on ‎17 Dec 2021 09:54 AM

Re: New box ..will I lose everything ??

Posted by a Superuser, not a Sky employee. Find out more

I'm afraid you will, you might be able to download these shows from catch and boxsets depending on what they are.

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Message posted on ‎17 Dec 2021 10:37 AM

Re: New box ..will I lose everything ??

Don't forget to take a look at your scheduled recordings as all of your series links will also disappear with the new box.

 

I found the easiest way of sorting out the recordings/series links is to take photos of the screen on my mobile phone so I have something to refer to when the new box arrives.

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Pete.
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