New Router/CatchUp

[Oscardaisy]

Recently renewed contract and was sent a new Router with built in Boost. Set it up ok but later found I couldn't get Catchup. I have a separate connector that plugs into our Sky box. There is a WPS button that you press to pair up by pressing a similar button on the Router.

However, on the new Router there isn't one so the new Router isn't any use because of this and have reverted back to the old one.

what does Sky want me to do with the new Router?

And shouldn't Sky have checked with me before they sent it?

[Mark39]

All current Sky routers have a WPS button. Assuming you have a Sky Q Hub as pictured here, the WPS button is to the right of the wireless light amd has two arrows in a circle.

https://www.sky.com/help/home/broadband/sky-broadband-equipment/sky-hub/setting-up-my-sky-hub/diagno...