New Install Software Update fails

[baztardos]

TV turned up today, 5 hours later and the software update is still not downloading so still have no TV.

Resets galore by the way and I am pretty tech savvy so before I spend hours on a phone being told to do exactly what I have done a dozen times already has anyone else had this issue and if so any suggestions greatly received

[GD1]

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@baztardos wrote:

TV turned up today, 5 hours later and the software update is still not downloading so still have no TV.

Resets galore by the way and I am pretty tech savvy so before I spend hours on a phone being told to do exactly what I have done a dozen times already has anyone else had this issue and if so any suggestions greatly received

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If you've not already tried it unplug TV for 1 minute, plug back in while pressing the power button for 20 seconds.  This should reset it and hopefully get you on your way.

[baztardos]

Sorted!!

[Elsie2023]

Hi. I've just done those steps. It completes the update and goes to checking status page for a while. Then to software error again. 

[GD1]

@Elsie2023  I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Elsie2023]

Thank you so much 

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Elsie2023]

Hi. Thanks.  Do I just click the bubble? 

[GD1]

@Elsie2023  Yes click on the Blue Bubble this will get you started.

[Lisa-P1987]

Update – Thanks for chatting to us Elsie2023 . We are still waiting to discuss with you about this. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[deucebigelow]

Hi, I have the same issue, did you get yours rectified?

[deucebigelow]

Elsie 2023, I have the same issue, how did you resolve it? Thanks

[deucebigelow]

@Elsie2023, did you resolve the software update issue? I have the same problem...

[Laurawgggg]

Hi. In the end sky sent me out a new tv and a new puck. These both then worked upon set up without any issues. Sorry I couldn't help more. 

[Laurawgggg]

Sorry this is me not sure why my username has changed. But sky sent me new tv and a new puck and then they both worked upon setup. Sorry I couldn't be more help