New Contract Admin Fee

[RPF]

Hello, I have just been on the phone to Sky about changing my package and downgrading. I wanted to take out sky sports but the lady told me i was a VIP customer and persuaded me to keep it for a reduced price of £66 per month (includes HD and multiscreen). I was about to confirm it but she said there was a one off admin fee of £20 (reduced from £30) to enter into an 18 month contract. I said i have never heard of such a fee before and in principle refuse to pay it. Said i would rather cancel my sky subscription. Fee not removable so i will now cancel my subscription and watch netflix and amazon prime! 

Anyone else had this?

[SKY1992bf]

@RPF  Admin fees for package changes have been standard with Sky for some time now 

[TechmanagerMal]

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@RPF wrote:

Hello, I have just been on the phone to Sky about changing my package and downgrading. I wanted to take out sky sports but the lady told me i was a VIP customer and persuaded me to keep it for a reduced price of £66 per month (includes HD and multiscreen). I was about to confirm it but she said there was a one off admin fee of £20 (reduced from £30) to enter into an 18 month contract. I said i have never heard of such a fee before and in principle refuse to pay it. Said i would rather cancel my sky subscription. Fee not removable so i will now cancel my subscription and watch netflix and amazon prime! 

Anyone else had this?

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• Make sure you cancel following this advice - Cancelling Sky TV | Sky Help | Sky.com
• Don't cancel your direct debit and make sure you return your devices when asked to.

[Matt9300]

Yeah, we've been hit with it.

Decided to just add it on to the next bill as we'd already saved the £20 in discounts after the first month, it was a no brainer really. 

If you're that set on not paying it though there are plenty of options out there that will contain something similar when it comes around to renewal time 

[Lisa-P1987]

Admin fees have been a standard practice for about 2 years now. It will only ever apply when you are taking a discount price. 

[TechmanagerMal]

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@Lisa-P1987 wrote:

Admin fees have been a standard practice for about 2 years now. It will only ever apply when you are taking a discount price. 

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• Just to add - and is up for negotiation like all things.