Netflix

[AllyPally007]

Hi

Have a problem with Netfilx account, it has been hacked by someone abroad as it is coming up in spanish.  Have contacted Netflix who have advised me to contact yourselves to get the account cancelled then open up a new account.

Please can you do this, as i am not paying for a service i can not use.

Many thanks

Aline Docherty

[Mark39]

You're talking to other customers here. To speak directly to Sky give them a ring. 

[SDR]

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@AllyPally007 wrote:

Hi

Have a problem with Netfilx account, it has been hacked by someone abroad as it is coming up in spanish.  Have contacted Netflix who have advised me to contact yourselves to get the account cancelled then open up a new account.

Please can you do this, as i am not paying for a service i can not use.

Many thanks

Aline Docherty

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You need to phone

A telephone number for Sky can be found at the bottom of this page - just hit the 'Need more help?' drop down box.

[PandJ2020]

First of all, reset your password by using the forgot password option.

If that works, log in and select 'sign out all devices'.

ensure your password is strong and not shared with any other accounts you have.

[Lisa-P1987]

I think the best option is what @PandJ2020 mentioned. We won't just cancel the current Netflix subscription and re add it for something that can be solved by resetting the password. 

However if we were to cancel and restart you would lose all your personal viewing recommendations so I would try the above mentioned steps first. If that does not resolve it then our cancellations team can remove the subscription but it takes 31 days to cancel a subscription so it's not going to be a fast resolution.