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Discussion topic: Netflix upgrade stuck

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This message was authored by Golex This message was authored by: Golex

Netflix upgrade stuck

Hello all,

 

I recently had my glass replace due to banding. 

 

Since then I upgraded Netflix to premium, however it is stuck. I've waited over a week now. 

 

Screenshot_20220206-081529.png

Screenshot_20220206-081550.png

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This message was authored by Aaln This message was authored by: Aaln

Re: Netflix upgrade stuck

I reckon you should call Sky, they have had some instances where changes on their system would fail. 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Netflix upgrade stuck

Posted by a Superuser, not a Sky employee. Find out more

@Golex your post has been escalated to a team of Sky agents who support thecforum whomshould becable yo sort this for you. Look out for an invitation to chst through the forum whereca chat button will appear and remain for 48 hours.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Netflix upgrade stuck

Posted by a Sky employee


Thank you for escalating this. We have now sent an invite to chat 🙂 

Thanks

Lisa - Sky Tech Team Expert
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