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This discussion topic is read only Discussion topic: Need to order an engineer to fix our sky q box?

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This message was authored by: shane.tierney

Message posted on ‎06 Sep 2021 10:10 PM

Need to order an engineer to fix our sky q box?

Hi I need to order an engineer to look at our Sky Q box which is not working.. have followed all the suggested steps and no go.. still not working. I can't access the page to book an engineer to visit.. can't find an email address to contact .. it's a very frustrating site.. any advice welcome. Neither our Sky Q box or our mini box are working.

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This message was authored by: GD1

Message posted on ‎06 Sep 2021 10:53 PM

Re: Need to order an engineer to fix our sky q box?

Posted by a Superuser, not a Sky employee. Find out more

@shane.tierney There is no email address, you'll need to call.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎07 Sep 2021 05:27 AM

Re: Need to order an engineer to fix our sky q box?

Posted by a Superuser, not a Sky employee. Find out more

@shane.tierney 

If you have Sky Mobile or Sky Talk you can dial free on 150, otherwise you can contact Sky through this link. The ‘Need More Help’ at the bottom of the page will provide a 0333 phone number.
https://www.sky.com/help/home 
Apparently the best times to ring are just after 7am or about 9pm when the lines are quieter.

**If you are in Ireland - in the very bottom right change the flag to ROI to obtain the correct number**


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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