Need a New Sky Viewing Card

[callananc]

Hi. 

I have stupidly sent back a faulty box with my viewing card in it. 

How can I get a new one please?

Thanks

[Laing1]

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@callananc wrote:

Hi. 

I have stupidly sent back a faulty box with my viewing card in it. 

How can I get a new one please?

Thanks

---

@callananc you would need to contact Sky but I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert. |

Look out for a chat bubble at the bottom right of your screen inviting you to a chat

[Mr+Flibbles+86 · Accepted solution]

Update - A new card was issued to resolve the issue

[IrishB]

Hi, 

I need to get a new Sky Viewing card, as my one is burnt on the chip. It is still working but not sure for how long more. 

Thanks, 
B

[Roger+Peters]

@IrishB 

"I need to get a new Sky Viewing card, as my one is burnt on the chip. It is still working but not sure for how long more."

As it's still working and non urgent, ring Sky to arrange a replacement.

[seandouglas2]

IrishBB Are you in ROI? if so you need call them. If not i have escalated it for you someone may email PM or Chat to you.

[IrishB]

Thank you - would anyone have a contact number for them. I cant seem to find the correct number online. 

[seandouglas2]

@IrishB  Sorry they cant be contacted my phone. I guess email them or try and contact them through your Sky online account

[caesarome]

The burning is normal as all cards will do this @IrishB as it is caused by the glue that holds both parts together so inless for some reason that it stops working then you shouldn't need a new card.

[StumpyJ40]

I need a new viewing card for my 80 year old mum as hers the chip has bunt on hers. She has no tv or planner for Xmas 😔 

[Roger+Peters]

@StumpyJ40 

"I need a new viewing card for my 80 year old mum as hers the chip has bunt on hers. She has no tv or planner for Xmas"

The only way to get a replacement card is to ring Sky.

The number to call is here: https://www.sky.com/help/home

 Click on 'Need more help?'

But be mindful that asking late on 23rd December, there is zero chance that she will receive it before Xmas unless Sky can arrange for Santa to deliver it🤪

[J5UGR]

What's this?

This message was authored by callananc This message was authored by

Hi. 

I have stupidly sent back a faulty box with my viewing card in it. 

How can I get a new one please?

Thanks

[J5UGR]

Hi. 

I have stupidly sent back a faulty box with my viewing card in it. 

How can I get a new one please?

Thanks

[Roger+Peters]

@J5UGR 

"How can I get a new one please?"

Answer as above, you have to ring Sky

[coops1963]

Hi. 

I have stupidly sent back a faulty box with my viewing card in it.

How can I get a new one please?

trying to phone or go on website is like pulling teeth...which is actually where I rushed back from to meet DPD to give them my old box......

Thanks

[pjhaahl]

@coops1963 

The answer is in the posts immediately above your own.