MySky Showing wrong phone number

[C-Dawg]

I have just noticed that in MySky - Product Details  - Broaband & Talk shows my phone number from my old house.

We changed numbers when moved houses three years back (and I have only just noticed it 🙄)

We couldnt take the number with us and got a Sky Openreach line when we moved, with a new number

Is this one Sky has to change on the back end?

Anyone know if this would impact on options in MySky

[caesarome]

When you moved did you transfer your Sky services with you or did you cancel then start again with a new Sky account ?

[C-Dawg]

We transferred the account rather than starting again

[caesarome]

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Greenfingers001]

Thanks for escalating this. We have now sent an invite to chat :

[Greenfingers001]

Sky comminity messaging

Spoke with @C-Dawg and resolved issue 

Thanks again @caesarome for escalating this