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Discussion topic: My sky Q mini box isn’t working

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This message was authored by Scarlettdavid This message was authored by: Scarlettdavid

My sky Q mini box isn’t working

My mini box in my bedroom isn't working. It just keeps showing a pic of the box and saying to press the middle button to connect to the internet but won't let me do anything. I've tried changing the batteries in the remote and have tried the remote from down stairs but nothing is working. 

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This message was authored by Laing1 This message was authored by: Laing1

Re: My sky Q mini box isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@Scarlettdavid wrote:

My mini box in my bedroom isn't working. It just keeps showing a pic of the box and saying to press the middle button to connect to the internet but won't let me do anything. I've tried changing the batteries in the remote and have tried the remote from down stairs but nothing is working. 


@Scarlettdavid are you sure it's not asking you to press the WPS button on your nearest piece of Q equipment which if you have Sky as your broadband can be the router main box or another mini if you do not have Sky as your broadband you would need to go to your main box or other mini and press the WPS button on that box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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