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Discussion topic: My bill has increased by £10 a month , it should be £47.00 a month and now increase to £57.00

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This message was authored by Senga+mchale This message was authored by: Senga+mchale

My bill has increased by £10 a month , it should be £47.00 a month and now increase to £57.00

My bill has increased by £10 a month , it should be £47.00 and now it's £57.00. It's not what I exprected. Please can someone charify why ?  

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This message was authored by Mark39 This message was authored by: Mark39

Re: My bill has increased by £10 a month , it should be £47.00 a month and now increase to £57.00

Posted by a Superuser, not a Sky employee. Find out more

Discounts expired, if you've been with Sky for a while?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My bill has increased by £10 a month , it should be £47.00 a month and now increase to £57.00

Posted by a Superuser, not a Sky employee. Find out more

@Senga+mchale 
Could any of your previously discounted deals have expired? You would have been notified of their end date when you first took them out but at present you don’t get reminders prior to them ending. You could compare a previous bill to your latest bill and see where the amounts differ.
If the discounts have ended you will need to contact Sky to try to negotiate a new deal which will require another minimum term contract, although Sky are not obliged to offer you another discount. If you sort something to your satisfaction make a note of the date it’s ending.
You can either call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

https://www.sky.com/help/articles/been-overcharged may also help explain.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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