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This discussion topic is read only Discussion topic: Moving home

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Message posted on ‎06 Nov 2021 06:53 PM

Moving home

Please could someone help. I have searched online but can't seem to find anything.

 

i currently have untrafast plus broadband in contract till 01/2023 but I'm moving home in the next month or two. The max speed that line gets in the new house is 38mb. 

How does this affect my contract? Do I have to pay an early exit fee if I just do a home move but can't get that package?

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This message was authored by: Highlinder

Message posted on ‎06 Nov 2021 06:58 PM

Re: Moving home

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@rob465Could you please go to the link below and put the details of your new property and post a screenshot of the results.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

If someone has helped give them Like.

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Message posted on ‎06 Nov 2021 07:20 PM

Re: Moving home

Hope this helps 

57B4F5F0-CAD1-45ED-973C-DF1788B1DF16.png

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This message was authored by: Highlinder

Message posted on ‎06 Nov 2021 07:28 PM

Re: Moving home

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@rob465Have to wait for the screenshot to be checked.

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Message posted on ‎07 Nov 2021 05:44 PM

Re: Moving home

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Hi @rob465 

No you wont have to pay any fees. Since Sky cant supply the same service at your new address you'll be offered to move onto the Superfast (FTTC) service. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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