Mother had scam call

[xXRaKXx]

Hey everyone,

So, my mother got a call from a number (08008021945) claiming to be Sky, she gave them her name and account password, first line and postcode of the address, this is when I got her to put the phone down and I called Sky to report the fraud/scam.

Now, there is no confirmation message to aknowledge the fact that this report was made, I told the Sky phone representative the phone number previously mentioned and they told me they had reported the call to the fraud/scam team and he didn't even ask me for the phone number at first, I had to tell him the number after saying he should take it.

Is it normal practice to not recieve a message in the sky account page after reporting this kind of incident ?

Thanks,

Christian

[SKY1992bf]

@xXRaKXx  I don't believe that you will receive anything on your account to say it's been reported 

here is a link to sky's help page for scams

https://www.sky.com/help/articles/sky-scams

[xXRaKXx]

Yeah, this is where I got the number from to contact Sky, I just find it perculier that there would be no confirmation of the report 😓

Thank you for the quick reply though!

[Mark39]

@xXRaKXx has your mother changed her Sky passwords - both the online log in password, and the (different) one she uses on the phone?

[xXRaKXx]

Yeah I have thank you (standard practice!) 

[nolte]

[quote]I told the Sky phone representative the phone number previously mentioned and they told me they had reported the call to the fraud/scam team and he didn't even ask me for the phone number at first[/quote]

If you had phoned on the phone number linked to the account, this automatically links the call to the account you are ringing about.