Missing E-mails

[Furryhel]

I am receiving e-mails from some sources and not others. Several people/companies have said they have sent me e-mails but they are not coming through. This also happened when I asked for password resets via e-mail myself. They are not in the spam folder so where are they?

[caesarome]

You say you have checked your spam folder but without knowing how you access your emails is this the spam folder online here that you have checked:

https://skyid.sky.com/signin/email/

[Furryhel]

No, it takes me to mail.yahoo.com

[jayach]

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@Furryhel wrote:

No, it takes me to mail.yahoo.com

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That is correct, that is where you go after being authenticated via Sky.

So are they in the spam folder there?

@Furryhel wrote:

This also happened when I asked for password resets via e-mail myself. They are not in the spam folder so where are they?

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The email address your password requests go to will not be your Sky email but the address you registered on joining.

You can see what that is here: https://www.sky.com/myaccount/my-details

[Furryhel]

Nope. They are not in the spam folder there.

[jayach]

And are your password reset emails going to your recovery email address?