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05 Jul 2022 10:09 PM
I downloaded this film today, and we started watching it but after about 25 minutes the scenes started playing in the wrong order, ie the download was over 2 hours long and the end credits were playing after 40 minutes, then another scene started, the whole thing is out of order.
Anyone else tried watching it?
06 Jul 2022 04:07 PM
Here is the reply from Sky : ( I've removed the name of the employee )
Good Afternoon,
Thank you for your email.
We are aware of an issue affecting several movies from Paramount Plus on Sky + HD boxes.
We are working to resolve this ASAP.
Thank you for your patience.
Kind Regards,
*********
Viewer Relations
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
06 Jul 2022 05:31 AM
Posted by a Superuser, not a Sky employee. Find out moreThere have been other reports of some content playing out similar to that.
Best is to send an email to the Sky Viewer relations team to report it.
ViewerR@sky.uk
They do respond to emails with any updates for your queries or problems.
06 Jul 2022 08:30 AM - last edited: 06 Jul 2022 08:34 AM
Thanks.
Is it just my box do you think?
Has anyone else experienced this ?
Is there a link to notify them online, I don't want to spend hours trying to do it by phone!
06 Jul 2022 10:14 AM
Posted by a Superuser, not a Sky employee. Find out moreThere have been reports on here from other members who have reported the same issue with Paramount content so I doubt very much that it is anything to do with your box.
You need to email them about this as advised by @lettice.
06 Jul 2022 10:19 AM
Anyone got an email link to the right Sky address please ?
06 Jul 2022 10:30 AM
Posted by a Superuser, not a Sky employee. Find out moreAs I mentioned in my post above;
The Sky Viewers relations team email address is;
ViewerR@sky.uk
06 Jul 2022 12:12 PM
Ah , sorry it didn't look like a normal link but worked when I copied and pasted it on an email.
I've sent this problem to Sky and will report back on here if i get an answer.
06 Jul 2022 04:07 PM
Here is the reply from Sky : ( I've removed the name of the employee )
Good Afternoon,
Thank you for your email.
We are aware of an issue affecting several movies from Paramount Plus on Sky + HD boxes.
We are working to resolve this ASAP.
Thank you for your patience.
Kind Regards,
*********
Viewer Relations
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.