Lost platinum benefits sky vip

[LINJA]

Hi, I wonder if you can help. I have been a platinum customer and recently took out sky broadband but i was given a new account number. I called sky today to link them and asked if I would lose my platinum benefits but I was told I wouldn't.  However it seems I've now been set up as a new customer with silver benefits and I cant enter any competitions etc as its says my email is already in use. Any ideas how to resolve without having to call back again? Thanks in advance.

[Mr+Flibbles+86]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you. 

[Tom-W19]

Hi LINJA

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Lisa-P1987]

Update – Thanks for chatting to us. Unfortunately there was no response in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 

[LINJA]

Hi, thanks I do still need help please. I replied to the chat box but didn't get a reply. If you can reopen it I would be grateful. Thank you

[Daniel0210]

@LINJA 
I have escalated your post to Sky again who may get in touch with you later.

Look out for an email and also a blue speech bubble on the bottom of this forum page. Once the blue chat bubble appears you have 48 hours to instigate the private chat or it will close automatically so don’t miss the opportunity.

This link explains the process
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014 

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂