Loss of free view

[Skygirl17]

I joined sky when I moved recently, had broadband, telephone and a sky box, I didn't want a sky package but now find I can't get my free view channels unless I pay, can you tel me why, as I would not have joined sky had I been told this,

[Annie+UK]

You cannot get freeview* via sky you never have been able to, you can get most of the freesat channels, you cannot get freesat via a Sky Q box as you need to subscribe for Sky Q

You should still have access to freesat via a Sky+ or earlier box (not Sky Q)

*Freeview is the digital TV service supplied via terrestrial aerial

[Mark39]

@Skygirl17 did you sign up to the Sky Essentials package? I'm unsure how it was that Sky provided a Sky TV box.

[TimmyBGood]

@Skygirl17 

The limited range of channels available through Essentials is listed here:

https://www.sky.com/shop/essentials 

As Essentials is based on a Sky+ HD box, it won't work if there's a Sky Q LNB on the satellite dish.