Lip Sync Issue

[Sbos]

On two occasions recently I have had lip sync issues which have been resolved by unplugging my Sky Q box waiting then plugging in again. Is this something others have experienced and is it an ongoing issue? If the unplugging of my SkyQ box resolves the issue, as it does, would this mean it's a Sky issue rather than a TV issue?

[Doc5907]

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@Sbos wrote:

On two occasions recently I have had lip sync issues which have been resolved by unplugging my Sky Q box waiting then plugging in again. Is this something others have experienced and is it an ongoing issue? If the unplugging of my SkyQ box resolves the issue, as it does, would this mean it's a Sky issue rather than a TV issue?

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@Sbos  based on a box reset solving the issue, it would suggest it's a Q box issue. If it continues, suggest you call Sky who may send an engineer out who possibly might swap out the sky Q box.

[Quoman7]

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@Sbos wrote:

On two occasions recently I have had lip sync issues which have been resolved by unplugging my Sky Q box waiting then plugging in again. Is this something others have experienced and is it an ongoing issue? If the unplugging of my SkyQ box resolves the issue, as it does, would this mean it's a Sky issue rather than a TV issue?

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Hi @Sbos  A reboot of the SKYQ box usually solves minor problems, issues with lip sync can be down to audio settings or on occasions HDMI connection to the TV.

I wouldn't worry if your lip sync issues have now been eliminated with the box reboot.