Lately Netflix prime and Disney app after a wile they just shut down skyQ Been happening a lot

[Tuga53]

Lately while playing the apps they just shut down the box. Turn the n back on open app again , sometimes more then once while watching a movie....  happens with Netflix, Prime and Disney. Normally it's few seconds/minutes after starting the app, but then will happen again and again while watching..... has anyone else had/has this???? Any ideas on how to fix....???? Could it be the skyQ itself??

thanks for your time

[oldfella]

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@Tuga53 wrote:

Lately while playing the apps they just shut down the box. Turn the n back on open app again , sometimes more then once while watching a movie....  happens with Netflix, Prime and Disney. Normally it's few seconds/minutes after starting the app, but then will happen again and again while watching..... has anyone else had/has this???? Any ideas on how to fix....???? Could it be the skyQ itself??

thanks for your time

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Hi @Tuga53 

Try a Reset Settings in the hidden menu and see if that helps
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
Press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

[bob1234]

@Tuga53I had something similar yesterday I usually use the TV apps but used Sky Netflix app.

Everything looked OK but when I selected something to play it came up with a message that it could not play they film and either try later or watch something else.

All videos showed the same I then came out of the app and everything showed "technical fault" both live and recorded programmes.

I did the power off/on reset and the Q Box was fine, I don't think I will use the Q apps again.