Landline not working but internet fine

[John-W]

Landline has not been working for a few weeks but internet is working ok. I'm only getting round to sorting this now, I've tried what sky help recommended but still not working. 

[caesarome]

If your phone line is not plugged into the back of your broadband hub and if you haven't already, then run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your...

You can also run this test via the MySky app.

[John-W]

Thanks I had already tried that. Nothing has been changed the line just stopped working. 

[caesarome]

@John-W 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Mr+Flibbles+86 · Accepted solution]

Update - after troubleshooting on a private chat a fault was detected and an engineer booked to resolve