Known problem with Netflix

[Dazzar51]

So I have been on the phone to sky helpline, they know Netflix does not work and there is no repair for it so basically you cannot use it if you get the N and the spinning wheel

[Anonymous]

@Dazzar51   No issues here, I think sky CS team tell you whatever you want to get you off the phone due to the fact they don't have the expertise and resources to fully diagnose your issue sadly.

[WG+Wright]

No issues with Netflix with me either 

[peter-marlow+1966]

Have you tried unplugging at mains for a few minutes that sometimes works? 

[Dazzar51]

I have unplugged the tv twice by switching off for over an hours, then also unplugging from the wall, I have changed broadband providers as I have two in case there is an ISP problem and there is not, I have refreshed the app, they read a statement out to me saying it is a known problem and have refunded my Netflix until it is repaired 

[Joe-Bow]

@Dazzar51 Have you tried the Sign out of all devices option from another device ?

[Dazzar51]

Will this work considering it's through sky in the first place ?

[Dazzar51]

Tried that but the issue is I cannot get as far as signing in on the glass TV , all pucks work

[Joe-Bow]

@Dazzar51  Should do.  You can use your account to login to Netflix on other devices, I beleive.

[Dazzar51]

No on the glass TV I click on the app, red N comes up then the spinning wheel and no further, the pucks allow me to watch next flix , I cannot get as far as the account or the profile page 

[Joe-Bow]

@Dazzar51  But you can from a tablet, mobile or browser.  Logon via one of those.

[Dazzar51]

Yes I can log in via my iPad, and the other Smart TVs and pucks 

[Dazzar51]

But I would like to watch it on the Glass TV of course 

[Joe-Bow]

@Dazzar51 That's good, so you should then be able to try the logout of all devices via the iPad.  If that doesn't work, then it'll probably need a reset like my Puck did with this (although I forgot to try the log out of all devices first)

[Dazzar51]

@Joe-Bow  Logged out of all devices and logged back in with all the pucks but the Glass Tv will not even allow the app to get to the log on bit