Keep getting text messages re equipment return when i have already returned everything

[Jtomo54]

Keep getting text messages re equipment return when i have already returned everything. Do i just ignore these? 

[Daniel0210]

@Jtomo54 

Not wise to. Did you keep your proof of posting?

[Tomo58]

Yes I did. I used their returns labels. This happened last time I was with sky as well. 

[Daniel0210]

@Jtomo54 

I’ve escalated your post to Sky and the Escalation Team may get in touch with you later. This will be to your Community log in for @Jtomo54 as it appears you've created two log ins. 

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat with a Sky expert or it will close automatically. If you fail to respond to each message from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Tom-W19]

Thanks for escalating. We've sent an invite to Jtomo54.

[Greenfingers001]

Update:

Spoke with @Jtomo54 and arranged for the equipment returns request to be removed.

Thanks again for the escalation have a great evening 🙂