Just getting “ please waiting for your program to load”

[WelshPaul]

@Jporch316 

SMARTY is an MVNO owned by Three and uses the Three network to provide a service.

[p5]

Thank god I've found this thread, I'm on three too and having the same issue, some on demand things work others just say waiting to load,  I can watch 8 out of 10 cats does countdown but not league of their own, home and away and some sky cinema films but some films load. It first happened about 2 month ago but then cleared up but it's been back again for nearly 3 weeks now. If i hotspot to my phone using my sky data everything works fine but its draining my data, good job i have lots in the piggy bank🤣 three have been no help what so ever. Hopefully the guys, and girls, at sky can get to the route of the problem and sort it once and for all. 

[CardiffMan1992]

@WelshPaul 

So it sounds more and more like a Three backhaul/traffic issue

[Adam9897]

Done some more testing on my end and called sky support no help but I have noticed that only HBO/ big American shows seem to be affected, think it might be a link between the data center they're hosted at and three

[Jporch316]

Maybe a good idea for a mod or @Dazzar51  to add 3 internet users into the thread title ?

[leemcqueen4270]

Just got sky stream yesterday and this is so frustrating.

Can I  get sky q to replace my sky stream?

[FranLondon]

I received my sky streaming puck yesterday and I have problems too, it keeps saying wait for programme to load.

I have a 3 5g router.

I hope sky can solve this soon or I will have to cancel my subscription 

[FranLondon]

Just to let you know that I have connected the sky puck to virgin media broadband(I had cancelled my subscription  with virgin and switch to 3, but still had a few days left) and it works perfectly now.

So in my view it is clear that there is a problem with the 3 router connecting to the sky puck. 

It is a shame that sky had not acknowledge this problem  when calling yesterday.

I hope they can work on this to get it fix ASAP

[CardiffMan1992]

@FranLondon 

They have said on the forum they are aware of the issue and looking into it. 

[Dazzar51]

@Jporch316 ,   It was listed as this and someone merged it with an old post which is why it does not say 3internet, I cannot see how to change the title 

[Dazzar51]

Is there anyone on here using 3internet that also has a vpn 3 are asking if anyone using a vpn has success 

[Dedisense]

Yes, I'm using a VPN now and it works.

[Neil+The+Wheel]

Sorry for jumping on this thread but are any threads regarding this investigation in 5G streaming problems? I'd like to follow them

I have 5G home broadband using a ProRoute NR550 router with unlimited data on 3 and I am having problems with my SkyQ setup.

Thanks

[p5]

@Dedisense how are you using the VPN and is there a speed drop and do you have to pay for the VPN?

[Dedisense]

Router is connected to VPN within the settings menu.

Yes - I am paying for the VPN, but I had it before. Just decided to try it today through the router.

No noticeable speed change.