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This discussion topic is read only Discussion topic: Issues with Sky Q box

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This message was authored by: WAG7

Message posted on ‎03 Aug 2021 10:05 PM

Issues with Sky Q box

We've been having issues with our Sky Q box, every time we change channel it goes to a black screen with technical fault. We have to switch the box on and off to get a channel back. This happens every time we change change, watch a recorded programme etc. As. We don't own the Sky Q box, can we get the box replaced?

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Avatar for brianholt
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Superuser
This message was authored by: brianholt

Message posted on ‎03 Aug 2021 10:20 PM

Re: Issues with Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@WAG7 has this always been a problem ? In answer to your question yes if you contact sky they should be able to swap our boxes.

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Like you I am a fellow customer trying to help so please provide as much info as possible
Sky Q : Sky Gigafast : Sky Talk Anytime : Panasonic JZ2000 OLED
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Avatar for Lisa-P1987
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This message was authored by: Lisa-P1987

Message posted on ‎04 Aug 2021 12:08 PM

Re: Issues with Sky Q box

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble.

We look forward to speaking to you.

Thanks

Lisa - Sky Tech Team Expert
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