Discussion topic: Issues with Sky Q box

This message was authored by: WAG7 · ‎03 Aug 2021

We've been having issues with our Sky Q box, every time we change channel it goes to a black screen with technical fault. We have to switch the box on and off to get a channel back. This happens every time we change change, watch a recorded programme etc. As. We don't own the Sky Q box, can we get the box replaced?

This message was authored by: brianholt · ‎03 Aug 2021

@WAG7 has this always been a problem ? In answer to your question yes if you contact sky they should be able to swap our boxes.

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Like you I am a fellow customer trying to help so please provide as much info as possible
Sky Q : Sky Gigafast : Sky Talk Anytime : Panasonic JZ2000 OLED

This message was authored by: Lisa-P1987 · ‎04 Aug 2021

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble.

We look forward to speaking to you.

Thanks

Lisa - Sky Tech Team Expert

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Discussion topic: Issues with Sky Q box

Issues with Sky Q box

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