It can't be dealt with by the escalation team. @DavePoynt
Sky can be reached in the following ways;
From a Sky landline or mobile 150
or
From any other provider 0333 7591 018
When calling follow the guided instructions on the call and do not leave the call, just hang on until you eventually get answered. If you are sent a text message during the call and asked if you wish to leave the call answer with 'NO'.
You can get immediate help here 24/7 online - https://www.sky.com/help/home
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*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.
Sky glass 55”Anthracite - Stand mounted - Ethernet
Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
