The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference.
10 Mar 2022 10:05 AM
I need a new Sky plug.
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
10 Mar 2022 10:09 AM - last edited: 10 Mar 2022 10:26 AM
Posted by a Superuser, not a Sky employee. Find out more@TinyTina There is no such item as a "Sky Plug" It may be helpful if you could explain in detail what the issue is and what you are referring to.
10 Mar 2022 10:15 AM
Sorry. I need a Sky power lead plug.
10 Mar 2022 10:27 AM
Posted by a Superuser, not a Sky employee. Find out more@TinyTina Is this to a power brick? Or does the cable plug into the back of the hub? If the latter it would be quicker to buy one.
If the former you would need to call Sky.
You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.
10 Mar 2022 10:29 AM
Cable to back of hub.
10 Mar 2022 10:31 AM
Posted by a Superuser, not a Sky employee. Find out more@TinyTina Could you pustr a photo of the back of the hub just so we are clear about which cable is missing.
10 Mar 2022 10:32 AM
Sorry I'm not at home atm.
10 Mar 2022 10:59 AM
Posted by a Superuser, not a Sky employee. Find out moreIf its the power cable that comes from the electrical socket you'll need to call Sky to get a replacement hub issued
10 Mar 2022 11:00 AM
@GD1 Thank you. My Daughter's Fiancé taped it up for now & I've ordered a new plug/lead.
10 Mar 2022 11:15 AM
@jamesn123 Thank you. My Daughter's fiancé taped it up for now & I've ordered a new plug/lead.
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.