This discussion topic is read only Discussion topic: I hit the wrong download

This message was authored by: Johnorted · ‎29 Feb 2020

Inadvertently rented the joker in uhd, don’t have uhd tele. Now It won’t let me rent in he format.

This message was authored by: caesarome · ‎29 Feb 2020

If yiu haven't tried to watch the UHD version then you will not be charged so try deleting it and then try again with the HD version.

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This message was authored by: Johnorted · ‎29 Feb 2020

Tried that but I just won't go.

This message was authored by: Anonymous · ‎29 Feb 2020

Hi @Johnorted

If I haven't pressed play (or haven't been able to because of the format) you will not be charged.

To rent in SD/HD you first need to completely remove the Ultra HD download.

Go to Recordings and then Rentals and select the title. Choose Delete.

Now go to Recordings then Manage then Deleted and select the title in the list. Choose Delete forever.

Once deleted from rentals and deleted, you can go into Sky Store and select the title again, and you be able to choose the other formats.

Regards,

This message was authored by: Johnorted · ‎01 Mar 2020

Many thanks, think it sorted.

john

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This discussion topic is read only Discussion topic: I hit the wrong download

I hit the wrong download

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