I have returned my sky broadband and still being charged

[DarrenNick11]

On the 06/02/2022 I returned the SKY broadband in the packagingsent by Sky, I have proof of posting via Post Office and confirming it was delivered.

On the 09th of  February I recive a message saying return equipment as soon as possible to avoid ant non return charges.

How do I contact someone to clarify  this was sent.

[GD1]

@DarrenNick11  It has only been 3 days since you sent it and the email has likely crossed, did you keep proof of postage?    You can track if the item has been received by Sky.

[caesarome]

This might have happened as Sky have yet to book in your returned items so keep an eye on your account and if you do get charged then post back here as we can alert the esclation team who will be able to look into this and issue a refund if required.

[DarrenNick11]

Apologies I have made a typo it was returned on the 6th of January I have proof it was returned and delivered on the 8th I am being charged on the first of March & can't afford to be charged for something I have already returned.

[DarrenNick11]

I have made a typo on original post I returned the box on the 6th of January & it was marked delivered by Royal Mail on the 8th I have proof of this. Thanks in advance.

[caesarome]

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂 

[Lisa-P1987 · Accepted solution]

Update - Spoken to the customer, we have removed the charges. Thanks 🙂