I am out ragedI have been a sky customer since 2006 are loyal sky customer and given them thousands

[Dobber1234]

I am outraged I have been a loyal sky customer since 2006 never missed one payment and this week I get behind in one payment and they cut me off wouldn't even entertain the fact when I told them that I was on disability and depended on my television for my entertainment I begged with them to switch it back on but no it had to be the full payment now or nothing they don't take peoples financial circumstances into account so that's customer loyalty for you not there on the part of sky TV I have given them thousands in payments since 2006 and I miss one payment and they treat me like this it's a disgrace I'm really angry I am profoundly disabled and rely on my television for my entertainment

[Daniel0210]

@Dobber1234 You aren’t talking to Sky. We are fellow customers on here. Whilst sympathetic to your circumstances there is little the forum can do. The rules are the same for all customers. In hindsight you should have contacted Sky before the bill date.

[SKY1992bf]

@Dobber1234  Are you registered with Sky accessibility?

https://www.skyaccessibility.sky/

if not I'll suggest you do so as they are the team that deal with situations like yours and may be able to help you get your service back on 

[PandJ2020]

You're talking to other customers here...

try https://www.skyaccessibility.sky

[GD1]

@Dobber1234  Regardless of how long or how much you have given Sky all customers are treated the same.  Sky attempt to take payment from you on the date agreed, if it fails they normally retry in 10 days, before you services then get restricted.  This would havce given ample time for you to contact them.

If you are for whatever reason finding payments difficult then you should be speaking to them before your services get restricted, this is the same for any company, Shutting the stable door after the horse has bolted isn't the best idea.

[Dobber1234]

Thanks for the support and suggestions everyone but it's the principle of the thing I just feel really let down by them as I have been such a loyal customer for years but thank you for your support and suggestions

[Dobber1234]

They have a obviously never heard of customer loyalty right up to this point I was getting emails from them every week telling me that I was their favourite customer and you said the rules are the same for everyone but I just feel really let down oh I will pay them of course but it just feels like a kick in the guts after the loyalty that I have shown themSorry but that's just how I feel

[Daniel0210]

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@Dobber1234 wrote:

it just feels like a kick in the guts after the loyalty that I have shown themSorry but that's just how I feel

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@Dobber1234 Sky aren't alone in that regard. Any of the other companies similar to Sky will operate a restriction policy for non payment regardless of the number of years you have been a customer. Hope you aren't without the service for too long. Once it's sorted register with the Availability Team as previously suggested.

[caesarome]

The length of time you have been a customer doesn't come into it, for example I have been a customer longer than you but would be treated the same should I miss a payment. When a payment is missed Sky will try to take the money again in 10 days time, it is only then that your services would be suspended if they couldn't take the money second time around.

As stated above you should register with the accessibility team and for any reason you are struggling to pay you should contact them and tell them this before the bill is due to be paid.

[Mark39]

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@Dobber1234 wrote:

Thanks for the support and suggestions everyone but it's the principle of the thing I just feel really let down by them as I have been such a loyal customer for years but thank you for your support and suggestions

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Fact is, Sky's payment and accounting systems are automated. There's no way your personal circumstances can be taken account of unless you speak to Sky before payment is due.

[Chrisee]

@Dobber1234 before I retired I managed consumer advice centres and can assure you most company have similar policies unfortunately. 

If you are getting into money difficulties talk to companies before you miss a payment. Sky are actually pretty good at being flexible where they are kept in the picture and dont be embarrassed to call them as the agents are very professional. The Accessibility Team can help people with additional needs who find calling difficult.

You can get fee independent advice on money issues from charities like Step Change, National Debt line ans Citizens Advice the last can also advise on benefits issues as well. Always thought the best debt advice we could give is getting the client more money!