This discussion topic is read only Discussion topic: How do i delete my itv hub app?

This message was authored by: Johnnyclio · ‎14 Apr 2022

I have tried to reset this from the settings, nothing. I've also turned it off at the wall, still nothing. It's so frustrating, I just can't get itv hub to work. I just need to delete it and start again.

Any suggestions?

This message was authored by: bayardm · ‎14 Apr 2022

I don’t think you can.

Sky Glass 43” stand mount, Wi-fi, 1 puck, ethernet from Bt disc.
Sky Ultimate and whole home, Diamond VIP User
BT Hybrid FTTC, BT Smart Hub 2 + 1 disc

This message was authored by: SKY1992bf · ‎14 Apr 2022

@Johnnyclio You can't physically delete and reload

you will need to do what's called an app refresh and see if that works

Press Home on your Sky remote, then highlight Settings
Press system management then resets and updates and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: Johnnyclio · ‎14 Apr 2022

I've tried to do this previously, and it didn't change anything.

This message was authored by: SKY1992bf · ‎14 Apr 2022

@Johnnyclio Then unfortunately there's nothing more you can do

have you tried a power cycle, turn the unit off at the mains and unplug for 4 minutes and then restart

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Chrisee · ‎14 Apr 2022

@Johnnyclio the refresh happens in the background so you dont see anything happening. Sky are aware that the ITV hub is broken and are. Working with ITV to get it fixed.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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How do i delete my itv hub app?

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