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Discussion topic: How do I stop my sky q remote operating my sky glass and vice versa ?

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This message was authored by Froggy1968 This message was authored by: Froggy1968

How do I stop my sky q remote operating my sky glass and vice versa ?

How do I stop my sky q remote operating my sky glass and my sky glass remote operating my sky q box ? 
thank you 

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This message was authored by Daveybhoy This message was authored by: Daveybhoy

Re: How do I stop my sky q remote operating my sky glass and vice versa ?

Why would you have both. You can only use either or...

 

This message was authored by billy2988 This message was authored by: billy2988

Re: How do I stop my sky q remote operating my sky glass and vice versa ?

I have the same problem. I cancelled sky glass due to the recording function on sky q. When I press the home button it send the sky glass home not sky q. Any help out there. Or is there a fix ??

This message was authored by oldfella This message was authored by: oldfella

Re: How do I stop my sky q remote operating my sky glass and vice versa ?

Posted by a Superuser, not a Sky employee. Find out more

@billy2988 wrote:

I have the same problem. I cancelled sky glass due to the recording function on sky q. When I press the home button it send the sky glass home not sky q. Any help out there. Or is there a fix ??


Hi @billy2988 

If completely reset the Q Bluetooth remote and then re pair to the Q box and not the TV does that solve one issue ?

Try completly resetting your Q Bluetooth remote.
Press 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes twice and follow onscreen instructions but do not pair to TV.

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