How can I purchase an additional Sky Q mini box?

[Raymond+Young]

I have tried yesterday and today on the TV to try and order an extra mini box and after entering all my credit card details it keeps saying there is an issue. Tried more than one credit card and all deatils are 100% correct but still no good.  Of course Sky are not taking calls for new orders right now either, so I am stuck.  Also cannot even locate where you shop and order this online either.  Very dissapointed with the experience. Any advise or assistance welcomed.  thx

[shabbauk]

I also have the same issue, and also tried with 2 different cards.

Seems to be no way to do this now, as like you say you cannot do it via the website or the phone either 😞

[adamg100]

Same issue here. Have tried 2 different cards. Just have to keep trying every day I guess, hopefully it's working before they put the price back up again!

[Raymond+Young]

It's bewildering that SKY have not addressed this issue as they are losing revenues. Come on SKY you have people wanting to place orders. 

[doggitdfg]

I have also just tried to get another box, but when I entered my card details it just said something went wrong, tried another card and got the same result. I wonder how much Sky is losing because of this. 

[Mandy+E]

Same here. I’m trying to order a Minibox but not getting very far. No joy on the phone due to a reduced Covid service. Tried a few times through My Account on my TV but on entering payment card details it says Oop Something went wrong, please try again over and over. Come on Sky....sort this out.

[Ian8154]

Hi,  I am having the same problem with error message something went wrong.  Tried several cards both visa and Mastercard no joy.  Come  on Sky I am trying to give you £50.  

[Rhonny]

@Ian8154@Mandy+E @doggitdfg 

They're having trouble processing card payments for new mini boxes via your Account on your Sky Q box. You'll need to call them instead. 

[shabbauk]

When you call which options do you use then?  As the ones I tried just led to a message saying they aren't taking calls.

[Rhonny]

@shabbauk

Just ignore the phone menu questions and hold on the line to join the queue. Don't press or say anything. 

[shabbauk]

Thanks Rhonny, I've done that now and also told them of this issue, I guess if enough people report it via the phone then someone will eventually pass it along.

[doggitdfg]

I raised a complaint about this last night, got a reasonably quick response from the complaints team, now I am awaiting a call from the upgrades team today to try and resolve this - watch this space

[Nala12]

I'm trying to order an additional box on my TV and I've tried 2 difrerent cards but it's indicating there is a problem with my payment info.  I've checked, rechecked and got someone else to check... everything inputted is correct.  Do you by any chance know if there is a problem with this service currently?

Still can't get through to Sky to talk to anyone and I've been holding out for an extra box since beginning of April.

[shabbauk]

You really need to just read the posts in this thread to get your answers. 

[doggitdfg]

I think I've got this sorted, the upgrades team called me back (when they said they would), confirmed my order and took my money, all without me needing to hang on the line too long.

now just waiting for my box to arrive.