How can I access my archived films

[Andy+Lin]

I have archived some of my purchased films but now don't know how to access them, can anyone advise on how I can find them please 

[63johnw]

Hi @Andy+Lin  are they not in recordings, purchased ? If not there have you tried the sky store and ask it to send them to your box ?

[bob1234]

@Andy+LinI have a similar problem and if you can't find them in purchases here is what you can do.

From the Q box find the film in the store, make sure it is the exact version and it should say already purchased select it and it should then go into purchases.

[tarbat · Accepted solution]

Lost purchases is a long-standing bug. Here's how to restore them.

[video]