Discussion topic: Hive hub

This message was authored by: Chris0435 · ‎30 Jul 2021

Trying to connect my Hive Hub and message just keeps saying " sorry we cannot find your hub check it's id number and internet connection"

Id number is correct and internet is working fine?

This message was authored by: Chris0435 · ‎02 Aug 2021

Hi

managed to resolve thanks I was trying to link it to the wrong email address. All working now 👍

This message was authored by: jamesn123 · ‎02 Aug 2021

Is the hive hub connected to ethernet correctly? Is the activity light flashing?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: Chris0435 · ‎02 Aug 2021

Hi

managed to resolve thanks I was trying to link it to the wrong email address. All working now 👍

This message was authored by: Andemma · ‎11 Jan 2022

Hi

i also have the problem where the hive hub doesn't connect to the sky q router

i have disabled sky shield

Any suggestions please

This message was authored by: Chris0435 · ‎11 Jan 2022

Hi

My problem was I was trying to connect using the wrong email address so was my mistake.
once I used the correct email address it

re -connected okay.
Good luck.

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