Hi one of my sky boxes wont record

[Jmcdonagh1231966]

Hi one of my sky boxes won't record 

[caesarome]

Sky+ or Sky Q and what is happening and have you tried rebooting it at the mains ?

[Jmcdonagh1231966]

Sky + won't record or pause messages pops up to contact sky on sky.com 

[caesarome]

Has this just started to happen or have you made a change to your package recently and then this started ?

[Jmcdonagh1231966]

Iv made no changes just started 

[caesarome]

If the message is asking you to contact Sky then I would suggest doing this.

If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call:

https://www.sky.com/help

Just ignore the messages at the start of the call and remain on the line for as long as you can and don't hang up when asked to do so.