Hi I have tried rebooting, pairing and changing new batteries in my sky Q remote but nothing seems t

[Annatjie]

I have rebooted, paired switched internet on and off and nothing seems to work with my sky Q remote. What to do now as I think it could be broken or something. 

[kop32]

Hi @Annatjie , when you say you have re-paired your remote have you first done a factory reset?,if not please try that first... Press and hold 7 & 9 for about 5 seconds, then you can go ahead and re-pair your remote with your Sky Q box ....Press and hold 1 & 3 then follow onscreen instructions.

[Annatjie]

Yes I have done a factory setting and still nothing is working. 

[Greenfingers001]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you.

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no response in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks