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Discussion topic: Help!!!

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This message was authored by Kevin+Addison

Hi all,

Sky box is stuck on the "When the screen goes blank press home " screen after a reboot.

seems like the box has died. Any suggestions?? I have tried powering off and on with no joy.

thank you!!

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This message was authored by MightyQuinn

Hi @Kevin+Addison I would try the self diagnostics. Note step 4 is the recovery procedure.

https://www.sky.com/help/diagnostics/sky-q-stuck-on-standby/check-your-remote

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