Help with on demand

[timhod]

I can't get to download films it's saying my box not connected to router but it is wired how can I fix this have tried all the things online 

[Mark39]

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@timhod wrote:

I can't get to download films it's saying my box not connected to router but it is wired how can I fix this have tried all the things online 

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That doesn't really tell us what you've tried. If you haven't already:

1. Switch both your Sky box and your broadband router off at the plug

2. Unplug the ethernet connection to your Sky box

3. Wait 30 seconds before turning on your router and another 4 minutes before turning your Sky box back on

4. Wait until your Sky box has fully restarted, then reconnect the ethernet cable amd see if connects.

[caesarome]

Try turning your box off at the main for 5 minutes before turning it back on again.

[timhod]

I’ve done this