Hello I’ve just moved to a flat I previously had sky it’s not letting me into new account so I chang

[Benc1989]

Hello I need help? Moved to a new home new sky but used same email address which is logging me into old my sky which is now de activated how do I turn off parent control it's won't let me 

[caesarome]

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id