Having problems with Sky Talk?

[Mark-Br]

Is there a problem in your area?

You can check Sky's service status page for any known issues at your telephone exchange or planned maintenance (maintenance usually takes place in the early hours to impact the fewest number of people)

Check your home setup

I recommend double-checking all the cables and connections are secure. Whilst trying to identify the root cause of your Sky Talk issue, if possible, remove extension cables, telephone splitters or any non-essential equipment.

If you're new to Sky Talk and have no dial tone (and the broadband is working) you may have Internet Calls from Sky. In this case, try plugging your landline into the phone socket on the back of your Sky Broadband Hub.

Run a telephone line test

Using this link, sign in with your Sky ID and select the answers which match the issue your facing. Then, if offered, run a line test.

If the line test detects a fault on the line, you can arrange an Openreach engineer to investigate the fault and save yourself a call - if your broadband is also down, don't worry, you can run the test using 3G/4G on your mobile phone.

If an external fault isn't detected, you'll be presented with some steps which may help you solve the problem. If they're also unsuccessful, you'll see an option to ' get in touch'. Select this and you'll be presented with the best contact options - see image below.

You can also start your own discussion in the Sky Talk community.