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Discussion topic: Have a reminder function for programmes
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Message posted on 01 Jan 2020 07:35 PM
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Re: Have a reminder function for programmes
Prefer to have a reminder option, especially for live sports, can't see how removing it is technology going forwards...?
Message posted on 03 Jan 2020 12:25 AM
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Re: Have a reminder function for programmes
I agree I really miss this feature
Message posted on 03 Jan 2020 09:56 PM
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Re: Have a reminder function for programmes
please can we have the ability to set reminders on Sky Q
Message posted on 05 Jan 2020 05:21 PM
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Re: Have a reminder function for programmes
The problem is that the Sky community is effectively closed off to the outside world. The number of people who read the community posts or leave messages on the community are but a very small percentage of the total number of Sky subscribers. To get this type of message to the attention of Sky and its owner, the message needs to be out there on the wider social media stage. I must admit, personally speaking and in order to avoid programmes I don't want to miss, I use my smart phone to either set recurring reminders in a dedicated App or put recurring entries into the calendar. I do this mainly because I find the series link function to be a little hit and miss. I can, however, understand that to have this functionality as part of the sky experience would be more convenient in many ways.
Message posted on 08 Jan 2020 07:38 PM
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Re: Have a reminder function for programmes
Please bring back the reminder function it's driving me crazy,you advertise up coming programs so it's great to plan your days viewing
Message posted on 10 Jan 2020 06:54 PM
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Re: Have a reminder function for programmes
It is absolutely ridiculous to remove the reminder function and even more so to say people would rather record a program then watch it later. We don't want to that, we just want to watch something live and not have to try and remember when it is on and on which channel.
Very bad of Sky.
I like the comment someone else made about Sky pushing people to record something even if they then delete because that shows up in viewing fiures, if true then very cynical of Sky.
Message posted on 11 Jan 2020 07:49 PM
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Re: Have a reminder function for programmes
I emailed Jeremy Darroch Sky Chief Executive about all our comments on here on the 31st December, I was told I'd receive a reply in approximately 7 days... I've not had a reply yet! Somehow I knew I wouldn't!
Message posted on 12 Jan 2020 08:13 PM
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Re: Have a reminder function for programmes
I received this reply to my email today:
Dear Ms Marlowe
Thank you very much for getting in contact with us.
We appreciate all customer feedback as this is what allows Sky to grow as a business.
In regards to the remind feature it may be something that is introduced at a later date.
Should you have any questions regarding our content in the future you can contact our viewer relations team on 03442 410265
Kind Regards
Darren
Customer Priority
Message posted on 14 Jan 2020 08:52 PM
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Re: Have a reminder function for programmes
This is from the Sky Q team:
Further to your email regarding ht e reminder facility , we have now received confirmation that this services will not be coming to Sky Q due to the increased recording capabilities, am sorry that this may be disappointing to hear, but thank you for your comments, and we will feed back to the business on your behalf.
Message posted on 14 Jan 2020 09:38 PM - last edited: 14 Jan 2020 09:39 PM
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Re: Have a reminder function for programmes
It seems the SKY Q team don't understand the difference between being reminded that a program is about to start and recording it to watch later. So, to remind yourself about a program you have to remember to look to see if it is being recorded.. How about flashing up a reminder that a program is about to be recorded ?
It really makes you wonder if Sky are actually bothered about making the system work the way people would like.
Could the Sky Q team tell us if is not technically feasible or just that they don't want to do it.
Perhaps it is time to look at alternatives to Sky as that will be the only way they may change things if they start loosing customers. If any asks me about using Sky I'll be sure about stressing the lack of a reminder facility.
Message posted on 14 Jan 2020 10:06 PM
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Re: Have a reminder function for programmes
Sky explained that they have replaced the reminder feature on Sky Q with more recording options. A reminded to watch a programme and recording a programme are completely two different features. Clearly a lot of customers want this feature so bring it back.
#bringbackskyreminder
Message posted on 15 Jan 2020 05:42 PM
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Re: Have a reminder function for programmes
I finally got the reminder feature working on my Sky Q box.
Thanks Alexa.
Message posted on 15 Jan 2020 06:36 PM
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Re: Have a reminder function for programmes
Bob Kent. How did you do it?
Message posted on 15 Jan 2020 06:38 PM
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Re: Have a reminder function for programmes
If there is a way we would all like to know how as if you can this idea has no purpose and many of us are wrong.
Message posted on 15 Jan 2020 06:41 PM
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Re: Have a reminder function for programmes
It was a joke / work around.. ask Alexa to tell you when a program starts.
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