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Discussion topic: HDR v3 box not fit for purpose (sound cutting out)

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Chodley
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Re: HDR v3 box not fit for purpose (sound cutting out)

‎29 Jun 2021 08:45 AM - last edited: ‎29 Jun 2021 08:49 AM

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@Rhonny That was the joke 😉

 

But since you asked... 😆

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Rhonny
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Re: HDR v3 box not fit for purpose (sound cutting out)

‎29 Jun 2021 08:50 AM

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@Chodley

Oh I see. Beautifully crafted. 

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notagain
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Re: HDR v3 box not fit for purpose (sound cutting out)

‎29 Jun 2021 03:35 PM - last edited: ‎29 Jun 2021 03:37 PM

Have to say not having any of those issues with Lipsync or drops of any kind thankfully. For me it been behaving as it should untill I lost all TV last night due to torential rain and when things came back not lipsync issues of any other kind of issues, the box is running well on 160 for myself at least. Football on iPlayer has sound issues when not viewed though sky hence my asumption its not a Q thing, I'm happy still with the update.

Damned if you do, damned if you dont
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Invisiblename
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Re: HDR v3 box not fit for purpose (sound cutting out)

‎01 Jul 2021 07:55 AM

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Q160 landed last night! Happy days!! 🎉

I am just another Sky customer!
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Jr11111s
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Re: HDR v3 box not fit for purpose (sound cutting out)

‎01 Jul 2021 08:19 AM

Same as well just noticed good 🙂

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Q-tips
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Re: HDR v3 box not fit for purpose (sound cutting out)

‎01 Jul 2021 08:46 AM

Mine arrived this morning too. Damn! Now I'm going to have to spend the entire day watching Wimbledon, golf and the Tour de France. Flaming nuisance.

--------------------
32B12C 2TB UHD Q box • Mini boxes x2 (32D0B2) • 2022 LG C2 OLED TV • Software vQ230.000.14.00L • Gigaclear gigabit FTTH broadband (935Mbps up/down) • Linksys Velop tri-band router; 3 mesh nodes • All Q boxes fully Cat6 hardwired • Q wi-fi disabled • Q picture/audio processing disabled (no sound bar) • Pixellation cured by Q170 but back again with Q190 and now every few minutes with Q210 and Q220 live broadcasts and recordings on all boxes
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P80OKE
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Re: HDR v3 box not fit for purpose (sound cutting out)

‎01 Jul 2021 08:54 AM

Arrived for me on my main box and 1 mini, other mini is still on Q150

Paul
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picasso10
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Re: HDR v3 box not fit for purpose (sound cutting out)

‎01 Jul 2021 09:37 AM

Well my mini is on Q160.000.29.00L (5bucbis) from last night but the box that needs it the most i.e. the main box is still on Q150 what's the point of that makes no sense why do one and not the other 😡 

__________________________________________________________________

Panasonic TX55-GZ, Yamaha A2080 AV Receiver with Dolby Atmos, mission x 4 speakers, Mordaunt-short subwoofer, 2 x jamo atmos speakers, Panasonic DP-UB820 player, SKY Q HDR V3 box Q160 Ethernet connection (wifi disabled)
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Invisiblename
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Re: HDR v3 box not fit for purpose (sound cutting out)

‎01 Jul 2021 09:41 AM

Posted by a Superuser, not a Sky employee. Find out more
@picasso10 wrote:

Well my mini is on Q160.000.29.00L (5bucbis) from last night but the box that needs it the most i.e. the main box is still on Q150 what's the point of that makes no sense why do one and not the other 😡 

Have you tried a forced update?

I am just another Sky customer!
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PD-123
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Re: HDR v3 box not fit for purpose (sound cutting out)

‎01 Jul 2021 10:20 AM

Main Q Box still stuck on Q150.000.28.00L.

Tried front button forced update - no luck 😞

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picasso10
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Re: HDR v3 box not fit for purpose (sound cutting out)

‎01 Jul 2021 10:27 AM

@Invisiblename I did last thing last night but when it came back Q150 I just left it, it was only at breakfast watching news via mini I just checked & Q160 was there but on checking main Q150, I will do a forced one on the main tonight, fingers crossed 

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Panasonic TX55-GZ, Yamaha A2080 AV Receiver with Dolby Atmos, mission x 4 speakers, Mordaunt-short subwoofer, 2 x jamo atmos speakers, Panasonic DP-UB820 player, SKY Q HDR V3 box Q160 Ethernet connection (wifi disabled)
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Perfectionist+dur
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Re: HDR v3 box not fit for purpose (sound cutting out)

‎01 Jul 2021 11:16 AM

@picasso10 

Remember you have to restart the box after the update

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Garry74
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Re: HDR v3 box not fit for purpose (sound cutting out)

‎01 Jul 2021 12:13 PM

Finally got the update to 160. I was hoping it would fix the video before sound problem with ARC, but no joy.

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Deedee36
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Re: HDR v3 box not fit for purpose (sound cutting out)

‎01 Jul 2021 12:44 PM

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@Garry74 

Do we know if sky are even looking into this problem??

……
……
……
……
“Trying to help improve sky glass”
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Garry74
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Re: HDR v3 box not fit for purpose (sound cutting out)

‎01 Jul 2021 01:06 PM

@Deedee36 no idea. Probably not. 

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